The property management service is super comprehensive, we take care of the entire process and pay attention to even the smallest detail.
📍 In this article you will find information about:
- Communications with tourists
- Check-in
- Check-out
- Quality
- Cleaning
- Maintenance
- Price management
- Payments and collections
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Communications with tourists
- We respond to all tourist inquiries every day of the year.
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Check-in
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3 options: Electronic opening, pick-up at the locker, and in-person.
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Late check-in from 20:00 onwards subject to availability, and additional cost for the tourist.
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Check-out
- It is done after the guest's departure, along with the cleaning service.
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Quality
- We evaluate the tourist after their stay.
- We have the Quality Commitment program.
- We handle complaints and refunds on Airbnb.
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Cleaning
- Cleaning is done on the day of guest check-out.
- You can hire additional cleaning and laundry services through the Owner Area.
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Maintenance
- We apply a repair autonomy of €150.
- We will always inform you of the work carried out.
- We do not handle insurance matters.
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Pricing Management
- A new listing has a maturation period until it reaches the optimal price.
- Please do not make changes to the price calendar, as it would harm the positioning.
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Payments and Charges
- Airbnb issues payment to your account the day after the guest's check-in.
- Weguest charges your card on the day of the guest's check-out.
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🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us through our📩email:contacto@weguest.com. We will be happy to assist you.