---
title: Getting Started Guide for Managing Your Property
description: "The property management service is super comprehensive, we take care of the entire process and pay attention to even the smallest detail. 📍 In this article you will find information about: __________"
---

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# Getting Started Guide for Managing Your Property

The property management service is super comprehensive, we take care of the entire process and pay attention to even the smallest detail.

📍 In this article you will find information about:

- Communications with tourists
- Check-in
- Check-out
- Quality
- Cleaning
- Maintenance
- Price management
- Payments and collections

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Communications with tourists**

- We respond to all tourist inquiries every day of the year.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Check-in**

- 3 options: Electronic opening, pick-up at the locker, and in-person.
- Late check-in from 20:00 onwards subject to availability, and additional cost for the tourist.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Check-out**

- It is done after the guest's departure, along with the cleaning service.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Quality**

- We evaluate the tourist after their stay.
- We have the Quality Commitment program.
- We handle complaints and refunds on Airbnb.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Cleaning**

- Cleaning is done on the day of guest check-out.
- You can hire additional cleaning and laundry services through the Owner Area.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Maintenance**

- We apply a repair autonomy of €150.
- We will always inform you of the work carried out.
- We do not handle insurance matters.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Pricing Management**

- A new listing has a maturation period until it reaches the optimal price.
- Please do not make changes to the price calendar, as it would harm the positioning.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### **Payments and Charges**

- Airbnb issues payment to your account the day after the guest's check-in.
- Weguest charges your card on the day of the guest's check-out.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us through our**📩**email:[contacto@weguest.com](mailto:contacto@weguest.com). We will be happy to assist you.

- [About Weguest](https://help.weguest.com/en/about-weguest?hsLang=en)
- [Information for new hosts](https://help.weguest.com/en/information-for-new-hosts?hsLang=en)
- [Fees, collections, invoicing](https://help.weguest.com/en/fees-collections-invoicing?hsLang=en)
- [Managing of your property](https://help.weguest.com/en/managing-of-your-property?hsLang=en)
- [Bookings](https://help.weguest.com/en/bookings?hsLang=en)
- [Quality and reviews](https://help.weguest.com/en/quality-and-reviews?hsLang=en)
- [Your account](https://help.weguest.com/en/your-account?hsLang=en)
- [Security](https://help.weguest.com/en/security?hsLang=en)

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