✌Your satisfaction and that of the guest are our main objective, and we take it very seriously.
Weguest is committed to quality that extends to all services and partners associated with the reservation. Thanks to its technology, Weguest monitors services in real time to ensure maximum quality.
📍 In this article you will find information about:
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What is the Quality Commitment Program?
If the cleaning, communication or check-in service is rated by the guest with a score of three stars or less, Weguest commits to evaluate the reservation and, in the case that it was our responsibility, we will make a partial refund of the affected service. This implies a thorough control of evaluations and a guarantee of professionalism on the part of Weguest.
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What happens if my accommodation receives a bad evaluation?
The process of applying the quality commitment program is as follows:
- The guest evaluates: Once guests leave the accommodation and the stay ends, they have the opportunity to leave an evaluation and comments about their stay. The different booking platforms automatically send an email to the main guest, the reservation holder, inviting them to leave an evaluation and comment about their stay.
- The Weguest quality team analyzes the received evaluation: After receiving the evaluation, a thorough analysis is carried out to determine if the tourist's evaluation implies the application of the quality commitment program.
- The customer team notifies the owner of the received evaluation: An email is sent with an explanation of what happened and the improvement measures to be applied.
- The refund is processed: After evaluating the case, if applicable, a partial refund of the amount corresponding to the service affected by the negative evaluation is made.
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🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us through our📩email:contacto@weguest.com. We will be happy to assist you.