👉🏻 Weguest has a specialized team that carries out communications with guests to provide information about the property and resolve any issues that may arise during the booking process.
📍 In this article you will find information about:
- What does the communication service consist of?
- What are the operating hours for assisting tourists?
- In what languages does Weguest communicate with guests?
- Do you respond to booking inquiries?
- Can you provide tourist recommendations to guests?
What does the communication service consist of?
This team is responsible for responding to any message immediately and in different languages, before, during, and after their stay to help ensure an enjoyable experience.
Within the communication service, contact with guests includes arranging check-in and check-out, explanations about the operation of the accommodation and appliances, and recommendations for activities to do in the area of the accommodation.
What are the operating hours for assisting tourists?
The communication service with guests included in the full management package is available from 8:00 am to 12:00 am, 365 days a year.
In what languages does Weguest communicate with guests?
Spanish, English, German, French, Italian, etc. The Weguest team is composed of a wide variety of professionals capable of communicating with any guest who wants to stay in your property.
Do you respond to booking inquiries?
Responding to booking inquiries is a key part of the communication service. The speed and quality of the response are important for several reasons:
- The speed of the response is an element that Airbnb values when positioning the listing on its platform.
- Continuous and multilingual support is key to achieving the highest level of guest satisfaction.
- Tourists usually have multiple inquiries when searching for accommodation. Quick response time is crucial to confirm the reservation.
- Monitoring guests influences the security of your property.
Can you provide tourist recommendations to guests?
At Weguest, we have an exclusive Guest Experience department that provides support to guests throughout their stay and offers recommendations if needed.
Additionally, we assist tourists with all kinds of services they may need during their trip, from a local guide or restaurant reservations to airport transfers, excursions, or any other activity, all at no additional cost.
We also have special agreements with service providers to offer your guests the best travel experience.
At the end of the stay, guest satisfaction will be assessed and their feedback will be recorded for service optimization.
🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us via email:📩firstname.lastname@example.org. We will be happy to assist you.