The property management service is super comprehensive, we take care of the entire process and pay attention to even the smallest detail.
📍 In this article you will find information about:
- Communications with tourists
- Price management
- Payments and collections
Communications with tourists
- We respond to all tourist inquiries every day of the year.
3 options: Electronic opening, pick-up at the locker, and in-person.
Late check-in from 20:00 onwards subject to availability, and additional cost for the tourist.
- It is done after the guest's departure, along with the cleaning service.
- We evaluate the tourist after their stay.
- We have the Quality Commitment program.
- We handle complaints and refunds on Airbnb.
- Cleaning is done on the day of guest check-out.
- You can hire additional cleaning and laundry services through the Owner Area.
- We apply a repair autonomy of €150.
- We will always inform you of the work carried out.
- We do not handle insurance matters.
- A new listing has a maturation period until it reaches the optimal price.
- Please do not make changes to the price calendar, as it would harm the positioning.
Payments and Charges
- Airbnb issues payment to your account the day after the guest's check-in.
- Weguest charges your card on the day of the guest's check-out.
🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us through our📩email:firstname.lastname@example.org. We will be happy to assist you.