👉🏻The good condition of your property is an essential requirement for us. Therefore, if we find any damages or defects caused during a guest's stay after a reservation, we will report and claim them through the Airbnb platform.
📍 In this article, you will find information about:
- Verification of the property's condition
- How do we handle claims for damages?
- Aircover, Airbnb's protection for hosts
Verification of the property's condition
After guests' stay, we will proceed to verify the condition of the property by checking those elements included in the cleaning task checklist, which you can follow in real-time from your Owner Area.
In the event that we identify damages or defects that are attributable to the misuse of the property by guests and whose repair cost exceeds €75, a claim will be managed through the Airbnb platform. In other cases, we will not make a claim to avoid a negative evaluation.
How do we handle claims against guests?
Weguest has a specialized team in handling claims against guests through the Airbnb platform, and they are responsible for gathering all the necessary information before opening a claim, as they will often need evidence of the damage (photos or videos) and a repair cost estimate. Once opened, they will monitor the status of the claim and keep you informed once the claim is resolved.
Aircover, Airbnb's protection for hosts.
Airbnb has Aircover, a free protection for hosts that commits to reimburse damages up to $3 million. Additionally, it offers other types of protections for hosts such as:
- Guest identity verification
- Reservation analysis
- Liability insurance
- 24-hour protection line
🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us via📩email:email@example.com. We will be happy to assist you.