👉🏻At Weguest, we strive to ensure that your guests have an exceptional experience during their stay at your property. For this reason, in situations where an incident or inconvenience occurs during the reservation, we consider it important to make specific compensations to guarantee guest satisfaction and prevent potential negative reviews that would negatively impact the positioning of your listing.
📍In this article, you will find information about:
- Why do we decide to compensate guests?
- Causes for compensating a guest
- How are refunds managed?
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Why do we decide to compensate guests?
In the event of an unforeseen circumstance, we decide to compensate a guest if any inconvenience occurs during their stay with the aim of keeping the reservation in progress and avoiding cancellation, which could result in penalties and loss of profitability.
Furthermore, we understand that guest feedback is crucial, so we offer compensations to guests to prevent negative reviews that could negatively affect the listing's positioning.
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Causes for compensating guests
Here are some of the reasons why we will refund guests on behalf of Weguest:
- Issues with appliances due to normal use
- Problems with basic supplies such as electricity, water, or gas
- Inconveniences with the property's air conditioning or heating
Additionally, at Weguest, we commit to handling refunds for guests related to issues with the services we provide.
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How are refunds managed?
At Weguest, we have a specialized team responsible for managing all guest compensations and refunds. This process is carried out through the Airbnb platform, where the corresponding money refunds are processed.
To keep you informed about these refunds, we will send you a notification where you can check all the details of the compensation. This way, you can stay updated on the refund processes and have a clear view of the compensations made to your guests.
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🍍If you want more detailed information, you can check other articles in our Help Center or contact us through our 📩email: contacto@weguest.com . We will be happy to assist you.