--- title: Cleaning Service description: The cleaning service is a very important point in which we make a great effort to ensure that everything is perfect for the next reservation. ⚡ Our cleaning service does not have a minimum or maximum --- [Skip to content](https://help.weguest.com/en/cleaning-service#main-content) - [English](https://help.weguest.com/en/cleaning-service) - [Deutsch](https://help.weguest.com/de/reinigungsservice) - [Español](https://help.weguest.com/servicio-de-limpieza) - [Français](https://help.weguest.com/fr/service-de-nettoyage) English Show submenu for translations [Submit a request](https://help.weguest.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.weguest.com/tickets-view?hsLang=en) ![Weguest\_Logo-1.jpg\]](https://help.weguest.com/hs-fs/hubfs/Weguest_Logo-1.jpg?height=40&name=Weguest_Logo-1.jpg) Open main navigation Close main navigation - - [English](https://help.weguest.com/en/cleaning-service) - [Deutsch](https://help.weguest.com/de/reinigungsservice) - [Español](https://help.weguest.com/servicio-de-limpieza) - [Français](https://help.weguest.com/fr/service-de-nettoyage) English Show submenu for translations - [Submit a request](https://help.weguest.com/en/kb-tickets/new) - [Customer portal](https://help.weguest.com/tickets-view) - www.weguest.com www.weguest.com Hello. 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[Managing of your property](https://help.weguest.com/en/managing-of-your-property?hsLang=en) # Cleaning Service The **cleaning service** is a very important point in which we make a great effort to ensure that everything is perfect for the next reservation. ⚡ Our cleaning service **does not have a minimum or maximum time**, we invest the time necessary to ensure that the accommodation is perfect. 📍 In this article you will find information about: - Main features of the cleaning service - When is the cleaning service performed? - Duration of the cleaning service - How is the quality of the cleaning service controlled? - What is included in the cleaning service? - Who provides the cleaning utensils and products? - What safety measures does Weguest take in the cleaning service? \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **Main features of the cleaning service** - **Cleaning is done by default on the check-out day:** This guarantees maximum availability of the accommodation as well as control of the property's condition immediately after the guests' departure. - **Standardized schedule**: Cleaning is usually done between 11:30 and 17:00 on the guests' check-out day. - **Thorough cleaning**: The cleaning associated with a guest's reservation is a complete cleaning of the accommodation. - **Quality partners**: Our cleaning partners are companies validated by Weguest to offer a quality service. We will also try to ensure that the person who cleans your property is usually the same, to increase trust. - **Possibility of inter-reservation cleaning services:** A guest can request a cleaning during their stay. This cleaning will not be included in the price of the cleaning service and will incur an additional cost for the guest. (Inter-reservation cleaning services are subject to availability) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **When is the cleaning service performed?  ** We always perform the cleaning service upon **guest check-out**. We check that everything is in order and in its place, and we inform you of any circumstances that may arise. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **Duration of the cleaning service  ** The main objective of the cleaning service is to leave your property clean, tidy, and ready for the next reservation or for your return. There is **no minimum or maximum time**. The duration of the service is variable and will depend on the number of rooms in the property and each specific reservation. As a guideline, the cleaning duration will be 2 hours for a 1 or 2-bedroom apartment, 3 hours for 3-bedroom apartments, and 4 hours or more for 4 or more-bedroom apartments. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **How is the quality of the cleaning service controlled? ** To guarantee an impeccable cleaning service, we have a **cleaning protocol** that our cleaners must follow. Additionally, there is a control through the **Owner Areaof Weguest** in the Services section, which consists of sending a checklist of tasks to be performed during the cleaning. All this information will also be available in real time through your Weguest Owner Area. For more information, please visit [Cleaning task control with the Weguest Owner Area.](https://help.weguest.com/control-de-tareas-de-limpieza?hsLang=en) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **What is included in the cleaning service?  ** This service includes **thorough cleaning** of the bathroom/s, kitchen, and bedroom/s, as well as sweeping and mopping the entire accommodation and taking out the trash. It includes the following tasks: - Cleaning of the accommodation (surfaces, inside drawers, behind cabinets, under the sofa and bed) - Appliances check (refrigerator, oven, microwave, dishwasher, extractor...) - Cleaning and arrangement of cutlery and dishes. - Dispose of perishable food found in kitchen cabinets and refrigerator. - Replace 2 new rolls of toilet paper per bathroom. - Replace hand soap. - Make beds and place towels on the bed (1 large towel and 1 small towel per person) - Prepare sofa bed (only if necessary) - Check windows and shutters. - Check for stains or scratches on the wall - Organize objects (cushions, TV remotes, decorative objects...) - Dispose of kitchen and bathroom trash, and replace the bag. - Replace products when necessary: toilet paper, garbage bags, cleaning products, hand soap. - Turn off lights, heating, air conditioning, close windows and blinds. - Final check of the accommodation before leaving (check small details: possible hair in the bathroom and food residues in the kitchen, check surfaces, mirrors, shower screen..) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **Who provides the cleaning utensils and products?  ** At the beginning of the management, it will be necessary for the client to provide a series of cleaning utensils and products. Weguest will be responsible for replenishing the cleaning products afterwards. These are the necessary cleaning utensils: - Mop and bucket. - Broom and dustpan. - Vacuum cleaner. - Ladder. - Clothesline and clothespins. - Small basin. - 2x Sponge (bathroom and kitchen). - 2x Yellow cloth (bathroom and kitchen). - 2x Cloth. - Cleaning gloves. These are the necessary cleaning products: - Floor cleaner. - Degreaser spray. - Bathroom cleaner. - Glass cleaner. - Multi-surface spray. - “Fairy”. - Liquid hand soap (one per bathroom). - Pack of garbage bags. - Pack of 12 toilet paper rolls. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **What safety measures does Weguest take in the cleaning service?** The cleaning is carried out by **certified local providers**. They also have a contracted **liability insurance**. Our cleaning company will inform us before and after each service and will sign a code of conduct and ethics. In addition, thanks to technology, Weguest monitors the services in real time to guarantee the highest quality. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 🍍If you want more detailed information, you can consult other articles in our Help Centre or contact us through our**📩**email:[contacto@weguest.com](mailto:contacto@weguest.com). 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